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Contact Us > Complaints

We are responsive to any complaints. As part of our continual improvement process, we are actively listening for complaints or concerns.

We cannot fix your problem or concern if you don't bring it to our attention. We invite you to bring any issues to our attention - there is no cost for this.

Our complaints policy is based on the principles of Australian Standard – Customer satisfaction – Guidelines for complaints handling in organisations – AS ISO 10002 – 2006.

Please call, or to write to us, you don't need to complete a long form, but to respond to your complaint, we ask that you give us

  • Your contact details, (name, job number, how we should contact you.)
  • The nature of your complaint and what outcome you would like to achieve.

We assure you of our confidentiality and a prompt response (usually within 5 days).

Thank you for helping us to help you.

LODGE COMPLAINT click here

Remember, you do have rights. In the event that you are not satisfied, you can still complain to the relevant state consumer protection agency.