– High School Diploma or GED Certificate, and Bachelor’s Degree in Business, Management or related field  

– 1-2+ years of Project Management or Service Management experience or related field

– Knowledge of management of material and personnel resources, building and construction, strategic planning, project and service management, business management 

– Skills required: critical thinking, written/oral communication, judgement and decision-making, customer service, active listening, organization, analytical and problem-solving, management, adaptability, detail-oriented, reporting, data entry, clerical skills, time management, general math skills


– Direct and supervise field service technicians by managing their schedules, day-to-day activities, coordinating handovers, regular service intervals or repairs while maintaining good relationships with clients and ensuring a continuous work flow. 

– Establish and implement departmental policies, goals, objectives, and procedures, conferring with Administration staff members as necessary.

Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.

– Inspect or review elevators to monitor compliance with building and safety codes, or other regulations.

– Maintain good relationships with general contractors, architects, clients, and trades on site.

Maintain the service portfolio, scheduling and contacting clients on time, sell service agreements and extended parts warranty.

Use online database and documents/technical library to complete ad hoc service tasks, and upload relevant documents to database in a timely manner.

Responsible for billings and accounts receivable for the service department.